Subscriptions, credits and payments

When these rules apply

These rules describe future paid access to Academy CanLup and apply to a purchase when included in an accepted individual offer. Until provider details, an offer and a payment method are established, this edition does not invite payment. Current test access is free.

The buyer pays for access to software features for an agreed term and volume. A plan name or the word “credits” does not change what is purchased. This payment does not include educational services supplied by the provider.

The individual offer

The selected plan or individual offer states the price and access. Before acceptance, the customer receives a document or a page they can save which unambiguously sets out their purchase. Configuring a price in the service does not itself conclude a contract or activate payment acceptance.

The offer identifies its reference, edition, validity period, provider, customer and payer. Its price must be determinable without a later unilateral decision by the provider. A revised offer requires new acceptance.

• Software and workspace, features, participant count and material restrictions.
• Price, currency, applicable taxes and mandatory charges, and the price of each independently purchased component.
• Access duration and start, included credits, usage rules and remaining-balance conditions.
• One-time or recurring payment, renewal method, cancellation and refunds.
• Hosting region and special data requirements, where actually agreed and deliverable.

Ordering and starting access

The customer accepts a specific offer and the associated document editions using the method identified before payment. Sending a request, receiving a quote or opening a payment page does not establish that the provider received money.

The paid period begins when the agreed access is provided unless another date was expressly agreed. The customer receives purchase confirmation and period information. If payment is received but access is not supplied, the provider remedies the problem or refunds the unprovided performance subject to applicable requirements.

Repeated notification of the same successful payment does not create another order. An erroneous duplicate charge is investigated and refunded. The accepted purchase terms are retained so they can be retrieved for an enquiry.

Credits as usage units

Credits measure the available volume of specified software operations. They are used within Academy under the offer and are not intended for transfers between unrelated people, payments to external sellers or borrowing money.

The calculation rule and applicable spending limit must be available before a credit-consuming operation. Where actual processing determines usage, the customer is informed of the method; exceeding an agreed limit requires separate permission. Changes to future rates do not recalculate completed operations.

Distributing a corporate allowance between participants assigns the customer’s usage internally. It does not make a participant a separate buyer or transfer money to them. Personal and corporate allowances are not combined without a lawful basis and the supported action of an authorised person.

Errors, remaining credits and additional packs

An operation that was not performed must not be charged as successfully completed. Where separate completed stages are billable, that rule and its limit are disclosed in advance and usage must be verifiable. Erroneous or duplicate unit deductions are corrected following review.

The individual offer separately specifies the validity and rollover of included credits, additional-pack conditions and the order of use. An expiry date for a separately purchased pack cannot be introduced retroactively if it was not agreed before purchase.

Promotional and test units are distinguished from paid units. Issuing them is not a customer’s monetary payment. Their expiry does not remove obligations relating to the paid part of an order.

Payment method and receipt

Available methods and the payment service are identified when a particular order is placed. Payment is processed by the partner selected for that order under the conditions shown before payment confirmation. Its role in processing payment does not replace the Academy provider’s obligations to the customer.

If SBP is available for the order, payment uses a link or QR code associated with that order. Recipient details and payment purpose must match the seller and purchase.

The seller provides the receipt required for its status and records the income. A Russian professional-income-tax seller uses a My Tax receipt or an authorised integration. A bank payment confirmation does not replace a required tax receipt. The seller’s tax status is stated in its details and is not inferred from the product name.

Renewal and automatic charges

The offer specifies renewal. Unless automatic renewal was separately agreed, a new period requires confirmation and payment. Testing, keeping an account and accepting a privacy notice do not authorise recurring charges.

Before an automatic payment is enabled, the buyer receives the amount or agreed calculation method, frequency, next charge date or method for determining it, and cancellation instructions. Permission to save a payment method and make subsequent charges is separate from access-request consent.

An accessible electronic method is provided to stop renewal and withdraw permission to use saved payment details. No new charge uses those details after that refusal is received. A price change for a later period is disclosed in advance and agreed where required. Disabled renewal is not reactivated without a new instruction.

Cancellation and refunds

Stopping renewal prevents future periods. It does not by itself delete an account or surrender the remaining prepaid access. A buyer wishing to end the current period or request a refund states that separately. Duplicate charges and payment for unprovided performance are considered independently.

Refunds depend on applicable law, performance actually supplied and the agreed price structure. The calculation must be explained; costs are taken into account only where lawful and supported as required. Calling the purchase a licence, allocating credits or activating an account does not make every payment unconditionally non-refundable.

Independently priced components and their calculation rules are disclosed before purchase. A previously free component cannot be retrospectively priced, consumed units arbitrarily revalued or the entire payment withheld as a penalty.

A refund is sent to the same payer using the original method unless another lawful arrangement is agreed and supported by the payment service. The provider observes applicable mandatory deadlines and supplies refund confirmation. Bank processing time does not replace the obligation to initiate a refund on time.

Payment enquiries

An order or payment reference, date, amount and description of the problem are sufficient to begin review. Organisation payments also require the organisation’s name and information establishing the requester’s authority. Full card numbers, security codes, passwords and one-time bank codes are not required.

Enquiries, renewal cancellation and refund requests can be sent to batsaaleksey@gmail.com without account sign-in. Payment-service support may help establish the technical transfer status but does not replace the seller’s handling of a claim.

Mandatory buyer rights and statutory dispute procedures remain available regardless of commercial terms in the offer.